Information Use and Collection
We recognize your expectation of and respect your right to privacy. Furthermore, we maintain strict standards for security and confidentiality designed to prevent misuse of any information our customers share with us. We collect, retain and use information about customers only where we reasonably believe it would be useful and allowed by law to administer specific business relationships and to provide products, services and other opportunities to our customers. We use information we collect to identify you, to communicate with you, to help us respond to your questions, and to understand which of our products and services will best meet your needs.
Information Sharing and Disclosure
Protecting personally identifiable information about merchants and consumers is an important part of our business. We will not reveal specific information about customer accounts or other personally identifiable data to unaffiliated third parties for their independent use. We share and disclose such information only as described below. EMPOWER will send personally identifiable information about you to other companies or people when: 1) we have your consent to share the information; 2) we need to share your information to provide the product or service you have requested; 3) we need to send the information to companies who work on behalf of EMPOWER to provide a product or service to you (unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide them beyond what is necessary to assist us in providing a product or service to you); and 4) we also may release personally identifiable information when we believe release is appropriate to comply with applicable law; enforce or apply other agreements; or protect the rights, property, or safety of EMPOWER, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and risk reduction.
Maintenance of Accurate Information
In order to attain the most complete and accurate records, we consistently maintain customer information. If you have reason to believe that your account information or records are incorrect, please contact a Customer Service Representative at 1-877-343-2449. We respond to requests to correct inaccurate information in a timely manner.
Limiting Employee Access to Information
Information security is critical to our business. We work to protect the security of your information during transmission. We store information gathered on secure servers located in a locked data center. The number of employees involved in the management of the data center that have physical access to these servers is limited. We use firewalls and other security technology to prevent our servers from being accessed by unauthorized persons. Employee access to customer information is limited only to those employees who need the information in order to service our customers. We have educated our employees so they understand the importance of confidentiality and customer privacy, and they have been trained to adhere to the strictest of security measures. Customer information is dealt with in the most professional manner possible, and we believe in taking appropriate disciplinary measures where necessary to enforce employee privacy responsibilities.
Disclosure of Privacy Principles to Customers
Orion Payment Systems, Inc. (dba Empower Processing) (“EMPOWER”) Copyright Empower Processing 2016. All rights reserved.